Most of us would consider ourselves rational consumers. We buy what we need. We try not to overspend. We save where we can. But in many ways, 2012 was the year of the irrational consumer. Just take a look at JCPenney’s epic rebranding fail. Late last year, Apple’s Ron Johnson became the department-store chain’s new CEO and soon introduced a “fair and square” pricing and marketing strategy in which the retailer abandoned discounts, rid itself of coupons and simplified prices. It flopped. It turns out that we like rushing to stores for weekly promotions and markdowns — even though we know the sale prices are being discounted from inflated original prices. And we like prices that end in .99 because it looks less expensive. Similarly, consumers have taken to layaway in a big way after big-box stores brought it back following a hiatus of several years. Why is layaway irrational? First, it adds fees to purchases that often wind up costing consumers more than if those items were charged to a credit card with a reasonable interest rate. The purpose of layaway is to help people save for items over time. But you don’t need a program (or the fees that go with it) to do that. All you really need is a piggy bank.
Business & Money
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7. The Rise of the Irrational Consumer
Full List
Top 10 Business Blunders
- 10. Goldman Sachs’ Muppetgate
- 9. Walmart’s Mexican Bribery Scandal
- 8. Apple and Book Publishers Collude to Raise E-Book Prices
- 7. The Chesapeake Energy Corporate-Governance Scandal
- 6. Never-Ending European Debt Crisis
- 5. Apple Drops Google Maps from the iPhone
- 4. JPMorgan’s $9 Billion Trading Loss
- 3. Standard Chartered Fined for Money Laundering
- 2. Facebook IPO
- 1. LIBOR Rate-Rigging Scandal
Top 10 Business Deals
- 10. Apple Drops Google Maps
- 9. Softbank Buys 70% Stake in Sprint Nextel
- 8. Yahoo Hires Marissa Mayer as Its New CEO
- 7. President Obama and a Republican Congress Pass the JOBS Act
- 6. Apple and HTC’s Landmark Patent Agreement
- 5. T-Mobile Acquires MetroPCS
- 4. Facebook Buys Instagram for $1 Billion
- 3. $25 Billion Mortgage-Fraud Settlement
- 2. Yahoo Sells Half of Stake in Alibaba
- 1. Yelp IPO
Top 10 Recession and Budget Trends
- 10. Fast Food Goes Gourmet
- 9. Travel Fees Aren’t Just at the Airport Anymore
- 8. Small Cars Are the Next Big Thing
- 7. The Rise of the Irrational Consumer
- 6. Gas Prices Hit Record Highs — Again
- 5. More Americans Are Unbanked
- 4. Student Debt Surpasses Credit-Card Debt
- 3. Retailers Hit Back at ‘Showrooming’
- 2. U.S. Consumers Shed Debt — Then Start Taking It On Again
- 1. The Real Estate Market Finally Hits Bottom
Top 10 Commercials
- 10. Round Up Your Mates for a Guinness
- 9. The Guardian’s Three Little Pigs
- 8. This is SportsCenter – John Clayton
- 7. BGH’s Dads in Briefs Campaign
- 6. Will Ferrell for Old Milwaukee
- 5. DirecTV’s “Don’t Wake Up in a Roadside Ditch” Campaign
- 4. Procter & Gamble’s “Thank You Mom”
- 3. Lena Dunham’s “Your First Time”
- 2. Samsung’s “Next Big Thing”
- 1. Clint Eastwood’s Chrysler Super Bowl Ad