Customer Service Hell

The modern-day world is seriously lacking in satisfied customers. A new report reveals that 64% of consumers stomped out of a store in the past year because of frustration with the awful customer service, and 67% hung up the …

Why do we fear a rising China?

It’s hard to argue that the rise of China, taken on the whole, is anything but good for the global economy. New wealth for China’s 1.3 billion people means 1.3 billion more people who can buy stuff from the rest of the world, creating jobs from American research labs to Japanese industrial zones to Brazilian mines. A global economy …

Is the Economy Hurting Your Kid’s Report Card?

The economy, it appears, is hurting your child’s ability to do algebra.

A study published this week by the National Bureau of Economic Research found that higher rates of unemployment tend to lead to lower student test scores. And it’s not just kids whose parents have lost their jobs, but all kids. The study by a group of Duke …

Will Banks Target the Unbanked Next?

During the recession, the number of people categorized as unbanked — without a checking or savings account — or underbanked — without access to credit — increased. In a new study, consulting firm KPMG suggests that banks can make money from this group, not by bringing them back into the financial mainstream, but by offering them …

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