Whether you’re a small company or a Fortune 500, customer feedback matters. But it can be tough to navigate online feedback. Which reviews are valuable and which are unreliable? Consider the following when dealing with the negative ones:
Management Tip of the Day
Build a Better Business Case
When building a business case, many managers pick an early solution and fail to explore additional possibilities. Others fail to consider the status quo as an alternative. To avoid these traps, bring together the people who will be affected by the outcome of your proposal — these may be customers, frontline workers, or managers in …
Use Pulse Meetings to Track Projects
As a project manager, you need to actively monitor progress to keep your team on the right path. One way to do that is to hold short pulse meetings where team members share brief status updates on their activities. These can be held face-to-face or virtually. Limit the meetings to 10 minutes and discuss only the tasks started or finished …
Know When to Give Up on Your Goals
Setting goals and sticking to them is important. But you should also occasionally reevaluate your goals. Quitting isn’t fun, but sometimes it’s necessary. Here are two warning signs that it might be time to abandon your goal:
How to Reach Your Enemy
Having enemies in the workplace is often destructive. Ideally you should try to work with your rival instead of against him. But if your collaborative efforts fail, try one of these strategies instead:
When to Share Bad News
When you’re privy to information that your team isn’t, should you share the news or protect your employees? When deciding whether to divulge bad news, do these things first:
Trust Your Gut
Most of us are taught to defer to authority. As a result, we tend to disregard our internal compasses. But your instinct are often right. Here is how to counter your conditioning and question authority:
Turn Your Employees into Company Advocates
Loyal, passionate employees benefit a company as much as dedicated customers. They stay longer, work more creatively, and go the extra mile. So how do you turn employees into advocates for your company and its work?
Perfect Your Pitch
Elevator pitches aren’t just for start-ups. They are helpful in job interviews, networking events, presentations, or any time you need to quickly explain your case. Instead of stumbling when asked, “What does your company do?” prepare an effective pitch that outlines win-win goals and launches a deeper relationship. Grab the …
Introverts: Network in Your Own Way
Networking is essential to thriving in business. But if you’re an introvert with a natural aversion to groups and talking with strangers, what can you do? Try these things:
3 Ways to Handle a Colleague You Dislike
Working with a difficult person can be distracting and draining. Next time a colleague irritates you to no end, try these three things:
You Can’t Get It All Done
If you’re like most people, you’re overwhelmed with how much you have to do and frustrated by all the things you can’t finish. The reality is that there isn’t enough time to do it all. Once you admit that, you can explicitly choose what you are going to do. Instead of letting things haphazardly fall through the cracks, you can …