The U.S. Postal Service announced Wednesday morning that it was moving from six- to five-day delivery to help reduce its ever growing budget deficit. But for years, the post office has argued that it needed congressional …
How to Respond to a Customer Revolt
You might not think of customers as a threat to your business. But thanks to social media, consumers can now incite insurgencies that overturn even the most strategic initiatives (see the Gap logo and Netflix debacles). Here are three steps for reacting to a customer rebellion
Take the Time to Get Customer Service Right
With CRM systems, call center software and other innovations, it’s tempting to try to automate customer service. But going the extra mile when it really matters could make a big difference with your customers.
Lessons in Socialism: How Cuba Can Become Relevant Again
An entrepreneurial wave is emerging in Havana that, along with immigration reform in the U.S., is giving Cuba renewed relevance while giving Americans a close look at the dangers of extreme wealth redistribution.
Bank Robbers Going the Way of Blacksmiths?
Perhaps there really is no such thing as easy money. Based on declining bank robbery statistics, criminals seem to be realizing that it’s hard to make a living by following in the footsteps of Bonnie and Clyde.
Justice Sues S&P; Is It Time to Rethink the Role of Ratings Agencies?
Most of the time, court cases are manna for journalists. The politicians and corporations we cover aren’t in the habit of dishing out information they don’t want the public to know. But along comes a lawsuit, and the parties are …
Hybrid-Car Competition Heats Up: Does the Toyota Prius Finally Have a Worthy Challenger?
In January, Ford sold five times as many hybrid vehicles as it did the year before. New hybrids from Volkswagen, Honda and pretty much every other automaker also mean that Toyota, which has dominated the market for years with its …
The Federal Government’s $128 Trillion Stockpile: The Answer to Our Debt Problems?
The debate over federal government deficits and debt has consumed Washington for some time, but the arguments for the most part have focused on taxes and spending. One aspect, however, of the debate of American creditworthiness that doesn’t get discussed is what assets the federal government owns. After all, a borrower’s assets …
Don’t Let Failure Ruin Your Dreams
When you start a company, launch a new product, or take on a new job, you, of course, hope to succeed. But that’s not always the case. Next time you face failure, here’s how to make the most of it
How to Learn More from Job Candidates
Resumes and job interviews can be full of clichés and canned questions and answers, so the trick to learning more about a job candidate could be in the follow-up questions you ask.
A Lesson in Crisis Communication from Beyoncé
Need to manage a public relations crisis? Take a page from Beyoncé, who put her critics to shame
Should Sports Arenas Buy Back Tickets That Fans Don’t Want?
Given the number of empty seats on display during the typical pro sports event, arenas seem to be having a pretty tough time selling tickets. Still, one economist says arena box offices should consider a buy-back strategy so that they could sell the same ticket not just once, but multiple times.