An unhappy customer can reach a lot more people than they used to thanks to social media, so how can you deal with it when it’s your company coming in for criticism?
Small Business
How to Get More Out of Twitter
With more than 500 million active users, Twitter is a promising tool for small businesses, but how can you make the most of the time you spend on the social media service?
Hey New Yorkers, Are You Ready to Hail a Taxi With Your iPhone?
5 Biggest Leadership Lessons From 2012
What a year, right? Check out what events should shape your leadership goals for 2013.
Improve Your Lead Generation Results
Buying marketing lists, sending mass emails and cold calling aren’t exactly easy ways to make sales. Fortunately, there are some simpler ways to develop higher-quality leads.
Maintaining Working Capital
Once your business is funded and off the ground, you still need to make sure you have enough money to run it, invest in it and make it grow.
Boosting Sales with Social Media
In the rush to capture holiday sales, don’t ignore the big role that social media can play.
Holiday Shoppers Go Mobile
Data from the first view days of holiday shopping this year suggest that having a mobile-friendly web presence is becoming hugely important.
Finding That Star Employee
Advertising an opening and sorting through resumes is the traditional way to find employees, but it can be hard to judge talent by what’s on the page. So what are some more reliable ways that you can find employees?
Lessons from Superstorm Sandy
Superstorm Sandy is now in the history books, but there’s no end to the lessons that can be drawn from it.
Ugly Sweaters for All: Skedouche Specializes in Kitschy Holiday Clothes, Some Naughty, Some Nice
When Skedouche founder, John Kaplar, couldn’t find kitschy holiday clothes to suit him, he started designing his own.
Dealing with Unhappy Customers
With customers five times more likely to share a bad customer experience than a good one, customer service matters more than ever in the age of social media.