Management & Leadership

Balance Creative Free Time with Structure

It’s a well-established principle that people need slack time to work through their ideas. Companies like 3M and Google have given innovation “time off” to their scientists and engineers. But perhaps your company struggles to justify that level of slack, or you aren’t confident that your employees would use such time effectively.

Persuasion Doesn’t Require Manipulation

If you’re trying to convince people outside clear reporting lines to collaborate with you, you’ll need to use your powers of persuasion. This doesn’t involve manipulating your colleagues, but rather leading them to a shared solution.

Learn from Your Rivals

Competing with a work colleague can feel like a waste of time. Why do you care so much about what she does? Why is she obsessing about your accomplishments? But rivalries like these can help answer two important questions

Revise and Edit Your Writing Project

When it comes to writing projects, finishing your first draft is only half the battle. Then you need to revise and edit. Revising is a reconsideration of what you’re saying as a whole, and where you’re saying it. As a reviser, you’re asking questions such as: Have I been utterly truthful? Have I said all that I need to say? Have I …

Always Say Yes to Networking

The building blocks of a great network aren’t purpose-driven meetings — they’re casual encounters and agenda-less coffee catch-ups. As often as possible, say yes to invitations, even if it’s not clear what you’ll get out of them.

Avoid Technology Glitches at Your Next Presentation

Equipment tends to malfunction during speaking events— for example, your microphone could stop working or your slides might not come up on the screen. These glitches even happen to tech-savvy people. Next time you’re getting ready for a big presentation, do these three things to help it go smoothly

How to Respond to a Customer Revolt

You might not think of customers as a threat to your business. But thanks to social media, consumers can now incite insurgencies that overturn even the most strategic initiatives (see the Gap logo and Netflix debacles). Here are three steps for reacting to a customer rebellion

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