McDonald’s Admits Service Has Slowed

And customers are not lovin' it

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McDonald’s acknowledged Thursday that their quick rollout of new menu items may have interfered with restaurant operations and slowed service in U.S. locations.

Jeff Stratton, president of McDonald’s USA, said at an investor meeting that new products like the Egg White Delight McMuffin and pomegranate smoothies were introduced too fast, which “created challenges for the restaurants,” The Wall Street Journal reports. McDonald’s added four new menu items between March and July.

To fix the service problems, McDonald’s is planning on remodeling fewer restaurants next year, and will instead invest in new preparation tables that can accomodate more ingredients and speed up the food prep process.