Choose Connection Over Conflict

It feels good to win an argument. But in every fight there’s a loser too, and your counterpart may leave the discussion feeling discouraged and disengaged. Instead of combating, try connecting:

  • Set rules of engagement. If you’re heading into a meeting that could get testy, outline rules to make it a productive, inclusive

AT&T’s New 61-Cent Fee Highlights Wireless Nickel-and-Diming

AT&T wireless customers have to dig a little deeper into their pockets starting this month after the carrier implemented a 61-cent “administrative fee.” It’s literally pocket change, so this change is unlikely to break the bank for customers, but it’s the latest manifestation of an annoying trend. Wireless carriers are taking a page from …

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