The Art of Complaining: Get Results, Not More Frustration

If you’re going to the trouble of telling a business what went wrong with your experience, you should do so with a purpose—namely, to convince the company to make amends in some tangible, meaningful way. Mere venting, while somewhat therapeutic, won’t necessarily get you anywhere, especially if you’re dealing with someone who doesn’t …

The hidden changes in financial reform

The Senate passed its financial reform bill. Huzzah! What did the Senate wind up with after three weeks of such intense lobbying and debate? First, I’ll run through the big, headline-grabbing changes. Then the real fun begins: the changes that are coming which you probably haven’t been hearing as much about. Just remember that Congress …

How to fix Europe, Part 2

One of the long-standing criticisms of the euro is that a monetary union cannot survive without political union. The United States can use one currency even though it consists of states with their own budgets, rights and economic conditions because, in the end, a national government is in place to solve crises, transfer funds and …

Should we get rid of deposit insurance?

The other day I spoke with University of Chicago economist Raghuram Rajan. Rajan made a big splash at Jackson Hole back in 2005 when he stood up in front of a room full of prominent economic policy makers and gave a speech about all the risk that was building up in the financial system. He said we could be headed for serious problems. …

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