Loyalty programs provide consumers with special discounts, and they give retailers loads of data on shoppers’ habits and preferences. So why are supermarket loyalty membership numbers falling? And why has one major grocery company pulled the plug on its loyalty program?
7-Eleven’s Free Slurpee Day: This Year With Bigger Slurpees!
It’s July 11, or 7/11, the day each year that a certain convenience store chain celebrates as 7-Eleven Day. That’s the official name anyway. Most customers know July 11 simply as Free Slurpee Day.
Beyond the Keystone Pipeline
Why Obama’s alternative-energy agenda may be his biggest legacy
Jay Z and the Mainstreaming of the ‘Album App’
Jay Z instantly became the biggest artist to launch an album with an app last week with “Magna Carta Holy Grail.” But album apps have actually been around for a few years and could become a common way to acquire music in the future
iSued: Apple’s Greatest Legal Battles
It’s not just ebooks. The tech titan has lawyered up over patents, iPhones and…Carl Sagan?
Analysis Paralysis
Ken Lombard, of Capri Capital Partners, loves putting together deals. But he recognizes that risk is always involved.
In an interview published in Sunday’s New York Times, he talked about how he negotiates this balance. “Before I make a tough decision, I want to be on the ground, I want to roll up my sleeves and understand the …
Why Golden Corral’s Gross-Out Video Won’t Scare Off Customers
The phrase “public relations nightmare” gets thrown around often. But the truth is that viral videos showing disgusting things happening at chain restaurants don’t really put a dent in sales.
Regulators Finally Start Standing Up to Big Banks
As we near the three-year anniversary of President Obama signing the Dodd-Frank financial reform bill into law, the too-big-to-fail banks that percipitated the crisis are bigger and more powerful than ever. Though the new legislation does arm regulators with more powers that may prevent a large financial institution’s failure from …
Apple Found Guilty in E-Book Price Fixing Conspiracy Trial
U.S. District Judge Denise Cote found the testimony of Apple’s star witness “not credible.”
How to Handle an Abusive Client
Some clients are demanding; others are downright rude. If you’re not in a position to stop working with a difficult person, prepare yourself instead. Expect your greedy, selfish, or angry client to act poorly so you won’t be caught off guard. When you sense that he is about to say something hurtful, say to yourself: “Here it comes.” …
Asiana Crash: More Likely Than Pilot Error? Cockpit Miscommunication
At least in the media echo chamber, fault for the crash of the Asiana flight 214 in San Francisco last weekend is already pretty clear: some kind of screw-up by the pilot who’d never flown a Boeing 777 into San Francisco before and had only 43 hours’ experience in that plane.
Sure, the official NTSB investigation will take months, …
Back to School Sales Already? Kids Get Ugly Reminder School Isn’t Too Far Off
It’s not your imagination. Stores really are pumping up back to school deals earlier than ever, even at the risk of putting shoppers—kids especially—in a foul mood.