Add this factoid to the many others concerning the poor state of customer service, right alongside the one about how we collectively lose $38 billion annually waiting around for the cable guy to show up.
2013: Six Tech/Media Stories to Watch
In 2013, most tech consumers will be asking if it’s smart to buy a new computer, smartphone, or tablet device. As the structural shift from desktop to mobile computing races forward, hardware and software manufacturers are …
The Top 5 Tech Biz Stories of 2012
Why Walmart Took Over Facebook for 72 Hours
Walmart shut out the competition and purchased 50 million Facebook ads over Black Friday weekend — all without proof that doing so would necessarily help boost sales. Huh?
Lessons from Facebook’s Instagram Photo Flap
If you don’t follow tech news, you may have missed a bit of a kerfuffle this week involving Instagram, the popular photo service purchased by Facebook for $1 billion in April. Earlier in the week, Instagram announced plans to …
Can a Payday Lending Start-Up Use Facebook to Create a Modern Community Bank?
Social media and big data are being used in an innovative new payday loan banking model that’s more Silicon Valley than Wall Street. Most interestingly, the operation seems to have more in common with old-fashioned hometown …
Sandy Bump? Where Business Is Brisk After the Storm
No one should anticipate that a “Sandy stimulus” will kick the economy into a higher gear. Even so, Sandy has caused businesses of all shapes and sizes to be exceptionally busy — including a few you wouldn’t expect.
All Eyes on Intel as Tech Earnings Kick Off Amid Investor Gloom
It’s that time of year again on Wall Street.
Apple: One Year After Steve Jobs’ Death, iPhone Sales Disappoint Wall Street
It’s time to look again to the future. But the fundamental question is: What if Jobs already introduced all of Apple’s breakthrough products?
Facebook Hits Record Low as Insider Stock Sale Lock-Up Period Ends
Facebook’s IPO — in which insiders cashed out $10 billion — now ranks as “the worst performer among all large IPOs on record,” according Bloomberg.
Viewpoint: 11 Reasons a 23-Year-Old Shouldn’t Run Your Social Media
Sure, she understands Instagram. But do you really want a new grad controlling your brand online?
10 Things You Should Tweet
There’s no magic formula for how to use Twitter to promote your business. But here are a few things to try.