Add this factoid to the many others concerning the poor state of customer service, right alongside the one about how we collectively lose $38 billion annually waiting around for the cable guy to show up.
Technology & Media
Apple Shares Plunge 10% on Slowing Growth, New Product Jitters
For years, Apple consistently beat Wall Street expectations, not only because the company habitually low-balled its financial projections, but also because it was growing at a rate and scale that was virtually unprecedented in …
Microsoft and Dell: A Match Made in Heaven or Hell?
Target Introduces Six New Brands … That You Can’t Buy in Stores
Cheap chic retailer Target is renowned for brand collaborations good (the Missoni craze) and bad (the Neiman Marcus collection that no one wanted). Target’s new brand partnerships may be the most intriguing of all. Just don’t go …
Google and IBM Post Strong Earnings as the Tech Sector Heats Up
Technology titans Google and IBM delivered surprisingly strong earnings results Tuesday, in a positive sign for the tech sector following several quarters of lackluster performance across the industry. Google showed progress …
Can You Go to Jail for Impersonating Someone Online?
The curious case of Manti Te’o, his fake online girlfriend and a band of alleged hoaxers has brought a new question to the forefront: just what kind of crime is posing as someone else online, if it’s a crime at all?
Policing the Web: How Google’s ‘Cops’ Track Down Bad Ads
The search engine employs hundreds of ‘ad cops’ to keep as many dubious advertisements as possible off their site
The Rise of the Alterna-Banks: 4 Options Beyond Traditional Banking
Is it time to part ways your bank? There are more options than ever for people looking for a different kind of banking experience — many of them without the onerous fees and requirements of traditional bank accounts.
Aaron Swartz’s Suicide Triggers Response from Top U.S. Lawmakers
Aaron Swartz, the brilliant and mercurial young programmer who killed himself in Brooklyn last Friday, was memorialized in his hometown of Highland Park, Ill., Tuesday, as the shockwaves from his death reached Washington, D.C.
Honoring the Enemy? Brick-and-Mortar Retailers Give Top Award to Amazon’s Jeff Bezos
Awkward! The National Retail Federation, which is dominated by traditional brick-and-mortar-based stores, just gave its top award to the guy who has been undermining their businesses for years.
How Dr. Dre Made $300 Headphones a Must-Have Accessory
Just a few years ago, spending $300 on headphones was the exclusive domain of artists and producers. Now, musicians who aren’t sticking their name to a pair may seem tone deaf.
Aaron Swartz’s Suicide Prompts MIT Soul-Searching
The Massachusetts Institute of Technology has launched an internal investigation into the school’s involvement in the suicide of 26-year-old computer programmer and Internet activist Aaron Swartz, MIT’s president L. Rafael Reif …