Inside McKinsey & Co., the management consulting firm everybody loves to hate.
Flip-Flops at Work: Millennials Finally Get What They Want
Put on hold during the recession, Millennials’ workplace preferences are again front and center. Here’s why smart companies are giving in.
If It’s Tuesday, Best Buy Must Be Laying Workers Off
What’s the best day of the week for laying off employees? A certain well-known electronics retailer has apparently settled on Tuesday.
Microsoft’s New Mission: To Create Real Teamwork, Not Just Teams
Microsoft co-founder Bill Gates was once asked what management writers he paid attention to. “Well, Drucker of course,” he replied.
In light of the technology giant’s latest big news, I’d suggest that his successor as CEO, Steve Ballmer, quickly do the same.
Solidly profitable but lagging badly in two key …
Apology Not Accepted: The Right — and Wrong — Way to Say You’re Sorry
A great deal has been written about Harvard University professor Niall Ferguson’s controversial comments about the late economist John Maynard Keynes. (The short version: Keynesian economic theory, Ferguson suggested, is flawed because Keynes himself was gay and childless — and consequently blind to the dangerous long-term
Why Companies Should Put Values First — And How They Can Do It Without Sacrificing Growth
Instead of squabbling over the specific rules and regulations that should restrict corporate behavior, we need to find ways to inspire our companies to behave when regulators and other stakeholders aren’t looking.
Who Is Happiest At Work? Probably Not Who You Think
How to find happiness in the workplace? One theory has it that the most deeply fulfilled workers are those facing the most daunting challenges. Another holds that the formula for contentment is being surrounded by colleagues that pick up your slack.
The New Way to Win Super Bowls: Leadership Lessons of the NFL’s Cutting Edge Coaches
49ers Coach Jim Harbaugh and Ravens Coach John Harbaugh may have captured the world’s attention in the run-up to this Super Bowl because they’re brothers who hail from a coaching dynasty. But there’s a much better reason to …
One Leadership Skill That Will Set You Apart
This skill probably isn’t one you’ve ever thought about developing–and that’s a big mistake.
Could 2013 Be the Year That Customer Service Gets Better?
There’s nothing particularly new about the horrendous state of customer service. What is new is that maybe, just maybe, businesses will take steps to make customers happier this year.
Could It Be? Customer Service Is Supposedly Getting Better
And yet it’s more likely for customers to switch providers for Internet, pay TV, banking, and other services. Go figure.
Hurricane Sandy Shows It’s Time to Embrace Workplace Flexibility
Could businesses have handled the aftermath of Hurricane Sandy better if they’d been leveraging flexible work practices long before the storm hit?