U.S. District Judge Denise Cote found the testimony of Apple’s star witness “not credible.”
How to Handle an Abusive Client
Some clients are demanding; others are downright rude. If you’re not in a position to stop working with a difficult person, prepare yourself instead. Expect your greedy, selfish, or angry client to act poorly so you won’t be caught off guard. When you sense that he is about to say something hurtful, say to yourself: “Here it comes.” …
Asiana Crash: More Likely Than Pilot Error? Cockpit Miscommunication
At least in the media echo chamber, fault for the crash of the Asiana flight 214 in San Francisco last weekend is already pretty clear: some kind of screw-up by the pilot who’d never flown a Boeing 777 into San Francisco before and had only 43 hours’ experience in that plane.
Sure, the official NTSB investigation will take months, …
Back to School Sales Already? Kids Get Ugly Reminder School Isn’t Too Far Off
It’s not your imagination. Stores really are pumping up back to school deals earlier than ever, even at the risk of putting shoppers—kids especially—in a foul mood.
Train Your Tired Brain
If you’re stressed out and tired, it’s hard to learn new things. Exercise, sleep, and a good diet are all essential for keeping your brain in peak condition, but you can also do the following to perform at your cognitive and creative best
The 4 Keys to Killer Customer Service
The secret to a loyal customer base is no secret at all: Great customer service will bring them back every time. Here’s what you need to know.
Nickeled, Dimed, and Dollared to Death: Fee-Laden Payroll Cards Forced On Low-Wage Workers
A recent lawsuit and reports from regulators and consumer advocates suggest that some of the most abusive fees are being forced on those least able to protect themselves
Viewpoint: The Case for Government-Backed Terrorism Insurance
This article was adapted from the testimony of Erwann Michel-Kerjan, managing director of Wharton’s Risk Management and Decision Processes Center, before the U.S. Congress, House Subcommittee on Insurance, Housing and Community Opportunity’s Committee on Financial Services in 2012.
Given the series of unprecedented disasters and …
The Most Profitable Two Seconds on Wall Street
The University of Michigan Consumer Confidence Index is one of the most trusted gauges of consumer sentiment, and its monthly release is followed closely by investors all over the globe.
Any single piece of information that …
How to Position Your Nest Egg for Rising Rates
The Fed is dropping hints about higher rates and the bond market is pushing yields higher. Is this sweet relief for savers? Here’s how to get ready for the sea change.
How to Know a Patent Troll When You See One? You Can’t
Back in late 2011, a company named Innovatio threatened to sue 8,000 coffee shops, hotels, and stores around the United States, claiming that the Wi-Fi networks they had set up for their customers were illegal. The networks, Innovatio claimed, violated patents it held on Wi-Fi technology. But Innovatio hadn’t invented Wi-Fi. In fact, …
After Sex Scandal, Eliot Spitzer Makes a Comeback
Disgraced by ties to a prostitution ring, the former governor announced his candidacy for New York City comptroller angling to challenge Wall Street once again.