When it comes to electronics and big-ticket items, it’s assumed that while consumers may want to inspect merchandise in …
STELLAService
‘Tis the Season for Procrastinating Shoppers: Free Shipping Available Closer to Christmas
Free Shipping Day takes place this Friday, December 16. On that day, more than 2,000 e-retailers (and counting) will offer free shipping for some or all purchases. But before and after Free Shipping Day, guess what’s readily …
Customer Service Done Right: When an Actual Human Being Answers the Phone
The ninth circle of customer service hell usually begins with a phone call looped through a maddeningly automated system known as IVR (Interactive Voice Response)—you know, the one in which you “Press 1 to continue in English” …
Among E-Retailers, Who’s Got the Speediest Service? Who’s Got the Slowest?
Given the troubled state of the brick-and-mortar bookstore business, you’d think that Barnes & Noble would be focusing on ramping up its e-retail customer service. But in a new study, the bookstore chain had the longest average …
