Few things are more important in business than customer opinions, as they help entrepreneurs shape strategies for product development, sales, marketing and customer service. One of the best gauges of customer opinion is the Net Promoter Score (NPS), which is based on a simple question: How likely are you to recommend <COMPANY> to a …
SMB
Be Broad-minded in How You Use Broadband
Few entrepreneurs would consider running their company without high-speed broadband Internet. Yet many small business owners may be missing opportunities to use broadband to boost business efficiency and lower their costs, according to a report from the Internet Innovation Alliance and the Small Business and Entrepreneurship Council.
