JCPenney’s dramatic makeover has led to customer confusion and subpar sales, but the company is sticking with its plan to …
self-checkout
Self-Serve Revolution: How Touchscreens Are Replacing Human Customer Service
Back in the day, screens allowed you to do one thing: Sit down with popcorn and watch Blade Runner. Today, they can do things that even go beyond what last generation’s science fiction could imagine. Those old sci-fi writers did …
3 Changes to Look For at the Checkout Line
For a while, it looked like cashiers would keep disappearing and self-checkout would become ubiquitous. But retailers—supermarkets especially—are falling out love with self-checkout. They still love trying to tempt shoppers …
