And yet it’s more likely for customers to switch providers for Internet, pay TV, banking, and other services. Go figure.
pay TV
Why Aren’t More Families Signing Up for Cheap Internet Service?
A little over a year ago, Comcast introduced Internet Essentials, in which low-income families are eligible for home Internet service for just $9.95 per month. While roughly 2.3 million families in the U.S. qualify for Internet …
Proof That Loyalty Is For Suckers: Best Customers Get Penalized With Higher Bills
We appreciate your business. And as thanks for being a loyal customer all these years, we’re going to overcharge you.
All Olympic Events Will Be Streamed Online – But Only for Pay TV Subscribers
Why Don’t More People Use These Free Services?
If you take advantage of your local library’s e-book lending services, or make use of your cable company’s “TV Everywhere” option that allows you to access shows on the web at no extra charge, you’re in the minority. In fact, …
Shopping Spree: 10 Companies Doing Surprisingly Good Business
There are certain retailers and service providers that everyone knows are doing well in terms of sales. When Apple posts impressive sales figures, no one is surprised. Given the still shaky state of the economy, it’s also …
Most People Rarely—Or Never—Go to the Movies Nowadays
If you still go to the movies fairly regularly, you’re in the minority, according to a new survey.
Disloyal Customers: Most Consumers Switched Service Providers in 2011
If you stayed the course last year and never switched banks, wireless companies, pay TV services, or any other providers, then you’re in the minority. And if you actually feel “very loyal” to your providers, then you’re part of …
As Netflix Becomes More Like Pay TV, a Pay TV Giant Looks More Like Netflix
A just-announced joint venture between Verizon and Redbox will soon offer a service combining video streaming and physical DVD rentals. Now wait just a sec. Isn’t there some company that already does both of those things?
How Much You Spend Each Year on Coffee, Gas, Christmas, Pets, Beer, and More
A new report estimates that the average American worker drops nearly $1,100 annually on coffee. That’s not much less than what the average worker spends to commute to the job.
Cord Cutting: The Sensitive Guy’s Guide to Breaking Up With Cable TV
A year ago, observers speculated that 2011 would become the “Year of the Cord Cutter,” during which a record number of consumers would drop their cable subscriptions. Needless to say, the vast majority of American households …
You’re Paying $100 a Year to Watch Sports on TV—Even If You Don’t Watch
As a rule, consumers don’t like paying for things they don’t enjoy. Even so, despite the widespread consumer desire for an a la carte model, in which pay TV customers could select (and be charged) only for the channels they want, …
