Everybody likes getting good value for their money, but how and where you try to get bang for your buck may have a lot to do with which public restroom door you’d enter: Ladies or Gents? If men are from Mars and women are from Venus, then apparently, there’s a lot of hardcore negotiating happening on Mars, not so much on Venus. Also, it …
negotiating
The Art of Complaining: Get Results, Not More Frustration
If you’re going to the trouble of telling a business what went wrong with your experience, you should do so with a purpose—namely, to convince the company to make amends in some tangible, meaningful way. Mere venting, while somewhat therapeutic, won’t necessarily get you anywhere, especially if you’re dealing with someone who doesn’t …
The Customer Service Confrontation: What to Say to Get Fees Waived
“Pretty please” probably isn’t going to cut it. You want to be polite but firm, knowledgeable but not a know-it-all. And when the time comes, you might have to threaten to close your account—and it’s best if you mean you’d actually do just that.
More Proof That to Get a Discount, All You Have to Do Is Ask
In today’s economic climate, in which salespeople are more eager than ever to make a deal to move some merchandise, it’s foolish to not negotiate. Asking for a discount takes but a moment, and what’s the worst that could happen?
