New research shows Americans are having a big love-in with their credit cards — relatively speaking, that is. J.D. Power and …
J.D. Power
Drivers Have Embraced Small Cars – Will Minicars Be Next?
Given the popularity of small SUVs and subcompacts like the Chevy Sonic, today’s drivers appear to be buying the idea that downsizing can equate to an upgraded ride. Now that smaller vehicles are viewed as acceptable—smart, …
Wanna Tick Off Hotel Guests? Charge for Wi-Fi
Turns out hotel guests don’t like getting charged for something they can widely get for free outside the hotel. In the latest hotel-satisfaction survey, properties that charge for wi-fi received significantly lower ratings than …
Top Customer Ratings Go to ‘Low-Cost’ Airlines With Fewest Fees
In the most recent passenger satisfaction survey from J.D. Power and Associates, the two top-rated airlines are JetBlue and Southwest. While both are considered low-cost carriers, compared to the mainstream they’re more generous …
