New research shows Americans are having a big love-in with their credit cards — relatively speaking, that is. J.D. Power and …
customer satisfaction
After the Occupation: We Hate Mega-Banks But Still Use Them
Anger against mega-banks brewed for most of last year, coming to a head with the Occupy Wall Street protests and fueled by banks’ unpopular (and short-lived) efforts to charge people for using their debit cards. People claimed …
Is a Quick-Service Pizza Joint Really the Most Satisfying Chain Restaurant Experience?
American consumers are apparently very satisfied with national pizza chains. The highest score in a new customer satisfaction survey was awarded to Papa John’s, while one of its low-cost pizza rivals, Little Caesar, also had one …
Top Customer Ratings Go to ‘Low-Cost’ Airlines With Fewest Fees
In the most recent passenger satisfaction survey from J.D. Power and Associates, the two top-rated airlines are JetBlue and Southwest. While both are considered low-cost carriers, compared to the mainstream they’re more generous …
Self-Serve Revolution: How Touchscreens Are Replacing Human Customer Service
Back in the day, screens allowed you to do one thing: Sit down with popcorn and watch Blade Runner. Today, they can do things that even go beyond what last generation’s science fiction could imagine. Those old sci-fi writers did …
Apple, L.L. Bean—and Especially, Amazon—Score Big in Online Shopping Satisfaction
Which Retailers Have the Most Satisfied Customers?
A new study reveals that people who shop at Amazon, Costco, Publix, and Nordstrom are among the happiest consumers of late. Walmart and Netflix customers, on the other hand, aren’t particularly pleased.
