The whole point of résumés and cover letters is to sell your skills. Rather than simply listing the responsibilities in the positions you’ve held (as many candidates do), call out specific ways you’ve made a difference in those roles. Suppose you’re in sales: Did you exceed your annual targets? By what percentage? Or, if you’re …
Deliver a World-Class Customer Experience
Take a page out of Disney’s employee training playbook to see how creative management can lead to fully engaged employees dedicated to pleasing customers.
A Q&A With the Real-Life Maker of ‘Arrested Development’s’ Bluth’s Frozen Bananas
To coincide with the release of Season 4 of “Arrested Development” on May 26, the Bluth’s Original Frozen Banana Stand is popping up in locations around New York and London. But these frozen bananas aren’t being hand-dipped by …
McDonald’s McRib Has a Challenger: Burger King Roll Outs Its Own Boneless Rib Sandwich
The battle for boneless rib sandwich supremacy is on. This summer, Burger King menus will feature the BK Rib, a pork sandwich slathered in tangy barbecue sauce that may sound very familiar to loyal fans of the McDonald’s McRib.
Viewpoint: ‘Chained’ CPI for Social Security Calculations Robs Retirees
The proposed ‘chained’ inflation index would cut Social Security increases even though a realistic index of elder inflation would push benefits higher. Can we just tell the truth?
7 Employees You Should Fire Now
It’s a crazy competitive world out there–you can’t afford to have employees who aren’t cutting it.
How MTV Decided to Abandon Rebellion
MTV used to be a parent-free zone, but over the last several years the network has overhauled its programming to cater to a generation that views Mom and Dad more as friends than enemies.
When It Comes to Strategy, Size Doesn’t Matter
You don’t need a mountain of fancy resources to craft a strategic roadmap for your business, but you do need to give up a lot of preconceived notions about strategy.
Use Your Crowd to Source Ideas
Skilled networkers use their contacts as a source of quick feedback and even solutions to challenges of all sorts. If your network is strong, you’re connected to well-placed colleagues, suppliers, customers, and fellow executives in your field — a host of experts who can help you at a moment’s notice. For example, if you’re …
The Hot New Online Retail Strategy: Pushing More In-Store Purchases
You’d think that when retailers enhance their online shopping options, the goal would be increased online sales. Not so with Target, Gap and Rite Aid — which are adding new online tools with the hopes of boosting in-store sales.
The IRS Was Wrong — But Many Political Groups Should Not Be Tax-Exempt
Let’s start with the obvious. Those IRS employees who singled out conservative groups for scrutiny over their tax-exempt status were wrong, wrong, wrong. Any whiff of politics at the agency is unacceptable, and this is far more than a whiff. In time, we shall see how far up the agency food chain the scandal goes.
But this unsavory …
What Bloomberg’s Snooping Scandal Says About Wall Street’s Culture
On Wall Street, it’s all about finding an edge — no matter how small or seemingly insignificant. Whether it’s a snippet of chatter in a restaurant, a stray comment on the squash court, or a scrap of barroom banter after work, …
