Awkward! The National Retail Federation, which is dominated by traditional brick-and-mortar-based stores, just gave its top award to the guy who has been undermining their businesses for years.
Every year, the Consumer Electronics Show in Las Vegas promises to unveil all sorts of gadgets that’ll not only make our lives better—but that we simply won’t be able to live without. Instead, what we get is stuff like the $99 “smart” fork.
Republished with permission from paidContent, which writes about the transformation of the media-and-entertainment industries in the digital era, with a focus on emerging-business models and technologies.
Is there any stopping …
There’s nothing particularly new about the horrendous state of customer service. What is new is that maybe, just maybe, businesses will take steps to make customers happier this year.
Target is going on the offensive against showrooming: the cheap-chic retailer will now match the prices of identical items offered by competitors — even online competitors — year round.
Based on the sales figures, consumers are increasingly content to turn to the web to get their holiday shopping done. Judging by survey data and heaping anecdotal evidence, however, we’re increasingly dissatisfied with online …
Don’t feel down that it’s December 24 and you still have shopping to do. There are plenty of quick and easy options to consider—and you may even be rewarded for waiting so long.
Some tax ‘loopholes’ are legal, but could nonetheless hurt firms’ image with consumers.
Game consoles and tablets have been flying off the shelves. So have guns.