Republished with permission from paidContent, which writes about the transformation of the media-and-entertainment industries in the digital era, with a focus on emerging-business models and technologies.
Is there any stopping …
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Could 2013 Be the Year That Customer Service Gets Better?
There’s nothing particularly new about the horrendous state of customer service. What is new is that maybe, just maybe, businesses will take steps to make customers happier this year.
Amazon’s Low Prices Are Targeted: Target’s Online Price-Matching Policy Becomes Permanent
Target is going on the offensive against showrooming: the cheap-chic retailer will now match the prices of identical items offered by competitors — even online competitors — year round.
Online Shopping: More Popular (Yet Less Satisfying) Than Ever
Based on the sales figures, consumers are increasingly content to turn to the web to get their holiday shopping done. Judging by survey data and heaping anecdotal evidence, however, we’re increasingly dissatisfied with online …
Truly Last-Minute Holiday Shopping Options for Deal Hunters – Or the Merely Desperate
Don’t feel down that it’s December 24 and you still have shopping to do. There are plenty of quick and easy options to consider—and you may even be rewarded for waiting so long.
For Most Consumers, Plenty of Holiday Shopping Left to Do
Same-Day Delivery: Losing Money Is O.K. if You’re Winning Over Customers
How U.S. Firms like Google and Amazon Minimize Their European Taxes
Some tax ‘loopholes’ are legal, but could nonetheless hurt firms’ image with consumers.
For Online Shoppers, It’s the Most Wonderful Frustrating Time of the Year
Take a look at the e-commerce sales totals from Black Friday and Cyber Monday, and it’s clear: Consumers are embracing online shopping like never before.
Sold Out Already? Holiday Season’s Early Hot Sellers
Game consoles and tablets have been flying off the shelves. So have guns.
Cyber Monday Was a Monster — But We Still Love Shopping in Stores
Monday was the biggest day of online shopping in history, and it came on the heels of all-time high e-retail sales on Thanksgiving and Black Friday. Don’t think for a second, however, that any of this means shoppers will be abandoning physical stores anytime soon.
From Now On, Every Day Is Cyber Monday
When Cyber Monday-esque deals of 40% and 50% off sitewide start appearing before Thanksgiving and become commonplace on Black Friday, is there much point to Cyber Monday itself?
