Whether you’re a small company or a Fortune 500, customer feedback matters. But it can be tough to navigate online feedback. Which reviews are valuable and which are unreliable? Consider the following when dealing with the negative ones:
Career Strategies
What a 9-Year-Old Can Teach You About Selling
If you want your conversations to have a real impact, you need to simplify your message.
7 Ways to Get the Most Out of an Internship
On Monday, thousands of college students, recent grads and those simply looking for work experience will begin internships en masse across the country. Knowing the right moves to make as an intern could mean the difference …
Graduation Day Advice: 5 Steps to a Great Career
A stirring commencement speech in the heartland lays out the path to business success. Keep learning and just do the right thing are a good start. But there is more.
10 Ways to Motivate Anyone
I am often asked about how I keep employees inspired and productive. It’s an essential question since companies today must accomplish more, with fewer people. The most successful start-ups must be lean, nimble, and fierce.
In …
Know When to Give Up on Your Goals
Setting goals and sticking to them is important. But you should also occasionally reevaluate your goals. Quitting isn’t fun, but sometimes it’s necessary. Here are two warning signs that it might be time to abandon your goal:
Use the Power of Pause When Speaking
Whenever effective public speakers end a sentence or phrase, they usually pause. This gives listeners time to absorb their words. Nervous presenters often do the opposite: The stress of being in front of an audience causes them to speak faster and faster, rushing past the pauses. Whether you’re speaking to a large group of strangers or …
6 Tips for Changing Any Work Habit Painlessly
Want to change an old habit? You probably should: One study determined that over 40% of the “decisions” we make every day aren’t really decisions.
They’re habits.
How to Reach Your Enemy
Having enemies in the workplace is often destructive. Ideally you should try to work with your rival instead of against him. But if your collaborative efforts fail, try one of these strategies instead:
When to Share Bad News
When you’re privy to information that your team isn’t, should you share the news or protect your employees? When deciding whether to divulge bad news, do these things first:
Maryland to Sign ‘Shoulder Surfing’ Bill Into Law
Today, Maryland Governor Martin O’Malley is signing into law the first piece of legislation designed to prevent employees or prospective employees from being forced to turn over their login credentials for social networking sites.
8 Ways to Keep Your Boss Happy
My recent column, 8 Core Beliefs of Extraordinary Bosses, drew a flood of responses. But there’s one thing I didn’t mention: An extraordinary boss communicates his expectations clearly to his team. That way, everyone understands …
