Curious Capitalist

For Leaders, Sorry Seems to Be the Hardest Word

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It’s been quite a week for CEO and government official apologies, from Kathleen Sebelius taking the fall for the continuing problems surrounding the roll out of Obamacare, to upscale New York department store Barney’s apologizing for the experience of an African American shoppers who’ve experienced racial profiling, to the continuing mea culpas from bank executives trying to atone for the misdeeds of the financial crisis. This week on WNYC’s Money Talking, Joe Nocera, Charlie Herman and I examined what all these apologies are about, and whether or not they actually fix anything. To hear some of the best and worst VIP apologies in recent memory, click below.


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