- Reply by phone. Quick calls can often eliminate dozens of emails. A five-minute chat may be more efficient than crafting a message that adequately explains the situation.
- Do not copy. If a message you’re sending requires a recipient’s attention, include that person in the “to” field; if not, leave them off entirely. Tell colleagues to do the same.
- Put down the smartphone. When you have a few minutes between meetings, don’t respond to email on your mobile’s tiny keyboard. Wait until you’re back at your desk or with your laptop or tablet, when you can craft a better response in less time.
Adapted from the HBR Guide to Getting the Right Work Done.