Boost Productivity with the Right Feedback

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The way you talk to your employees plays a big role in your company’s success.

Researchers Joshua Freedman and Carina Fiedeldey-Van Dijk found that providing useful feedback can boost productivity by as much as 16 percent. And yet Freedman and Fiedeldey-Van Dijk found that two-thirds of workers say they have received no useful feedback.

So what are the characteristics of effective feedback? For starters, it should be frequent, say once a week. And make it short, focused and immediate, so no one’s left wondering how you feel about something that happened.

If you must deliver criticism, sandwich it between two compliments so your employees realize that you recognize their value. Keep feedback focused on actions, not emotions. Specific directions or suggestions to help employees improve or figure out what to do next are most helpful.

And remember one maxim: Praise in public, but critique in private. Everyone wants to be praised in front of their peers, while constructive criticism should be delivered privately.

Adapted from How Effective Feedback Can Boost Productivity by Joe Taylor Jr. at Small Business Computing.

3 comments
margaux3TKA
margaux3TKA

Make sure that the employees are also well aware about the environment, the market and the strategic locations of their businesses. They should be educated about data analysis so they can also boost their productivity and performance.

padgettsemi
padgettsemi

"If you must deliver criticism, sandwich it between two compliments so your employees realize that you recognize their value. Keep feedback focused on actions, not emotions."I feel like these two statements contradict each other. Cushion criticism so you don't hurt feelings yet focus on action, not emotion.

Paul_Shread
Paul_Shread

@padgettsemi Sorry...the point was focus on the person's actions, not on the emotion of the situation. It's always hard to find just the right way to say something.