Customers these days are much less forgiving of poor customer service – with the Internet, it’s too easy to take your business elsewhere – so getting customer relationships right should be a top priority of any business.
Here are a few tips to make your company more responsive to customers, courtesy of Baseline Magazine:
- Provide meaningful ways for consumers to engage with your company, including via digital channels. Customers crave personal interaction in this age of social media. And make sure your email links and contact forms work.
- Give customers benefits that matter to them. Today, customers want more than just a smooth experience – they want to be recognized and rewarded for loyalty.
- Ensure that key stakeholders of customer touch points (call center, on-site, Website, etc.) are closely aligned and meet regularly to discuss customer experiences. By having better collaboration, systems and strategies, you’ll improve service to customers.
- Keep customer data clean, fresh and available to the people in the organization who need it so they can access it on a moment’s notice. If you want all this data located in one place, be prepared to do the work necessary to achieve that.
Adapted from Good Customer Care Builds Loyalty at Baseline Magazine.