Moving Season: 5 Ways to Make the Transition Go Smoothly — and Avoid Costly Problems

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You know what makes moving even better? Getting scammed!

With the warmer months upon us and school about to let out for summer, it’s high season for moving. That also means it’s also peak time for ripping off those who are relocating.

The Better Business Bureau, which fields 9,000 complaints against movers every year, teamed up with the American Moving & Storage Association to issue a warning to consumers to beware of scams. “A con artist with just a truck and a website can claim to be a legitimate mover, with unfortunate results for consumers who don’t check out a company in advance,” said Linda Bauer Darr, the association’s president and CEO.

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While every move comes with stress and challenges, there are a few rules to follow to help ensure that you get what you’re paying for instead of becoming a victim of a rogue outfit that loads up your things and holds them hostage until you pay a lot more money.

Detailing the sagas of moves gone awry over the past 15 years has yielded a profile of the typical victim and how they become one. It starts something like this: they go online and find a mover that quotes a low rate. It falls apart after that.

Here are five tips to avoid costly problems:

1. All movers are not created equal
Not even close. Movers, like many service providers, perform at a variety of levels. Some are top-notch. Others are a nightmare.

Always research movers before soliciting bids (use the Federal Motor Carrier Safety Administration, American Moving & Storage Association and Better Business Bureau sites as a start). Then get at least three moving companies to visit your home, especially if you’re moving across state lines. In some jurisdictions, movers are regulated and consumers have some protection, but interstate movers are largely unregulated. Here is a link to some state and local resources.

You need to get a feel for whom you’re going to do business with. They need to give you a cost estimate. Prices will vary by movers. It’s to your advantage to meet them in person and get a feel in advance for how they conduct themselves.

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2. Never rely on an online price quote
Movers need to see, in person, what you’re moving. It’s fine to start a dialogue with a moving company with an e-mail, online or phone inquiry. (The longer in advance of the move you start, in fact, the better.) But a mover — particularly for an interstate move — has to come to your home to size up what it will cost. Only then will they give you a written estimate that they’ll be held to (though there can be minor adjustments of up to 10%).

Online quotes, by contrast, are meaningless and often the setup for a scam: you agree to a price, and once your goods are loaded, you’re asked for substantially more money. These so-called hostage situations have been the scourge of the industry for more than 20 years.

3. Watch for the classic warning signs
Less-than-scrupulous movers tend to follow similar patterns as they go about bilking customers. These signals should set off alarm bells:

  • The movers require a big deposit or payment up front
  • They don’t provide (or have on their website) specific information about their address or license or insurance
  • They answer the phone, “Movers,” rather than using a company name
  • Their truck is a rental or doesn’t have the company name on it
  • They claim their low price covers everything and that their insurance protects everything — claims that are almost always too good to be true

Be on the lookout for these warning signs — and be ready to walk away when you see them.

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4. The lowest price is not always the best deal
In fact, most folks who have complained about being ripped off during a move will tell you they got sucked in by a low price quote. Be sure you know what’s included and what’s not. Ask a lot of questions. Get the answers in writing on your quote. Any reputable mover will tell you what various extra services would cost. If you’re paying for their boxes, how much are they? Are they packing, or are you? If you’re packing, will it cost you extra money if they need to throw some odds and ends into a box? How much? Remember, though, that if you pack yourself, most movers won’t accept liability for damaged goods inside those boxes.

It’s also worth knowing that the cost of a state-to-state move is typically based on the weight on the load being shipped and the distance, whereas local moves are generally billed at an hourly rate. For some general perspective, the American Moving & Storage Association offers these figures: the average interstate move costs $4,300. (That’s based on a loaded weight of 7,400 lb. — about the content of a typical two-bedroom house or three-bedroom apartment — being shipped 1,225 miles; the figure includes packing.) If you’re moving in-state, the association says that same-size move, including a driver and a crew of three charging about $200 an hour, would cost about $2,300.

5. Start planning now
You’ll be best served by planning your move rather than scrambling at the last minute. The longer in advance you can get the ball rolling, the more options you’ll have and the better price you’re likely to get.

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16 comments
LaceyRockwell
LaceyRockwell

My husband and I are moving across the country, and there is no way we can make this move on our own. We are planning on hiring movers, but we want to make sure we go about it the right way. I like what you said about how the lowest price isn't always the best deal! No, I don't want to spend a fortune to get there, but I would rather pay a little more and get a better service. 


http://www.meelheimsmoving.com/local-moves/ 

JamesSimon
JamesSimon

Removalists are handy to have at your side during a move. We're facing down a rapidly-approaching moving date and I'm not so sure that I'll be able to get it all done myself. We have a few friends and family members nearby who would probably lend a hand, but none of them have professional experience. It's a real problem.

http://www.pricesremovals.com.au/about_us 

tedsmith575
tedsmith575

Thank you for the tips on how to make the moving transition go smoothly. I like the tip to never rely on an online price quote. Every move is different and thus the price will be different. That is why it is best to go into the business and talk to them face to face. This way you will be able to get a more precise moving quote.
http://www.hometohomemoving.com/

brookexzcason
brookexzcason

I may need additional help when I move into a new home; I have a few large pieces of furniture I won't be able to move on my own. My cousin works for a freight company but I'm not sure how big a load has to be in order for them to ship.

I will definitely research movers but are there companies that can help me even if I move over 2,000 miles away? http://a-waytransport.com/index-1.html 

JordanJohnson2
JordanJohnson2

You did a very good job listing out some possible warning signs. Personally, I haven't really had any problems with movers in the past, but if I was to run into any of these signs I would be extra cautious in the future. If you notice these things happening, then you should definitely start looking at promotions offered by other moving companies in your area.  http://www.ashtons.com.au

RoseNickelson
RoseNickelson

Mitch, I really liked your warning signs to look out for. I had no idea that people would pretend to be moves so they could steal your stuff. I liked how you said to look and see if their moving trucks have their company logo on it. It seems like it might just be safer to just rent a truck myself and have my friends help me move.

http://www.aracarrental.com/home/fleet/trucks-buses/

JamesHarvon
JamesHarvon

We are going to start planning tonight. One tip from this article that stood out to me was not searching by the lowest price tag. The movers will have all of our possessions in the truck with them. I want to make sure they are the best moving company available. http://www.HubschMoving.com

MaryJanePrincton
MaryJanePrincton

Researching your movers before you try to work with them is a really good idea. By doing this you can find reviews on them and can see how long they have been in business. It is a good idea to try to look into a lot of different businesses before you choose just one to work with. You want to make sure that you find a good business that you can trust.


http://rightmovecanada.com/

JamesClarkson
JamesClarkson

These are some great tips for anyone preparing for a big move. It is so important to start early; packing and other necessary preparations require extensive time, which means you must start early. Always make sure that the moving company has proper licensing and operates professionally. Be ready to walk away from something suspicious to prevent serious problems.

http://www.ezmovingandstoragenm.com/about 

janefairfax18
janefairfax18

This is going to prove very useful to us. We are making a fairly big move soon, and we need all the tips we can get. The ones that were shared in this post should make this transition a lot smoother for all of us. 


http://www.freedom-movers.com/

EmilySmith1
EmilySmith1

Mitch, I really liked how you said that the lowest price is not always the best deal. When paying others to move all of your belongings you want to get a good deal while still ensuring that your property will be well taken care of. I am moving in a few months and I have been looking for a moving company to hire. I will be sure to keep all of these tips in mind during my search!
Emily Smith | http://stewartmovingandstorage.com

JordanJohnson2
JordanJohnson2

I am moving my family in a few weeks to Las Vegas. We will be moving around 600 miles from where we live currently. The tips here are helping my wife and I to understand exactly what we need to be doing along the way. It may not seem like much, but it really help us to control our moving anxiety.  http://www.aussiemove.com.au/domestic.php

girafferemovalsperth.com.au
girafferemovalsperth.com.au

Moving can be a very hectic job as well as costly. It is important to choose the best household goods moving company to assure the safe arrival or your valuable good at the desired location for a reasonable cost. To do so you must compare the rates of all moving companies who have a good repute. This way you will find the best mover for you.

hjames1623
hjames1623

My husband works for Wisconsin corporate moving services and I would have to agree with all of these tips. From what I've seen, most companies strive to be high quality and easy to work with, but there are those out there that try and take advantage of people. Thanks for sharing! http://www.christoffersonmoving.com/corporate.html