“Employees are taught situational tactics to extract as much money as possible from a potential customer.”

—ANONYMOUS GEEK SQUAD GEEK [via The Consumerist]

The former (reformed?) Geek Squad staffer offers nine confessions about Best Buy’s operations and “service,” including this one:

Selling services and warranties are pushed more than actually completing repairs. I remember one instance where my GM said that selling a new computer with services was more important than completing a customer’s unit that they had already paid for.

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