OK, not exactly. But there’s something wonderfully Domino’s Pizza-ish about the new rules—and fines if a technician doesn’t show up on time—for cable companies operating in New York City.
Soon, if a cable technician fails to show up at a customer’s home within the range of the appointment time—typically a window of between 2 p.m. and 6 p.m. or something—the customer can be credited to get a full month of service for free. None of the new stipulations and guarantees were the ideas of the cable companies, explains the NY Times. Instead, the cable companies were forced to meet the demands of City Hall—perhaps because City Hall was sick of residents calling 311 to complain about how awful their cable company’s customer service was.
Also, the new cable contract has an interesting provision that would make Wi-Fi available in parks around the city:
One is an investment of about $10 million by the cable companies to provide wireless Internet service to 32 city parks, which have yet to be selected.
The service would cost users 99 cents per day, though it would be free for 10 minutes up to three times a month. Time Warner Cable and Cablevision subscribers would get it free.
Related:
A Few Thoughts on the God-Awful State of Customer Service